Refund policy
WE’RE NOT HAPPY IF YOU’RE NOT.
Return and Refund Policy
Our one-year money-back guarantee
We want you to feel confident shopping with BASIC GREENS. All BASIC GREENS purchases include our one-year money-back guarantee. If you experience a problem with your purchase after receiving it, please contact us so we can arrange a refund or replacement.
Email support@basic-greens.com with your order number, the email address used at checkout, the product name, and a brief description of the issue. We will respond within one business day or less. Our response time is separate from the time required to complete a return, send a replacement, or process a refund.
How to request help
For orders placed on basic-greens.com, contact BASIC GREENS directly. If you purchased through Amazon or another marketplace, include that marketplace's order number and seller information so we can help identify the purchase and the appropriate refund or replacement process.
Please keep your order confirmation. If the item arrived damaged, incorrect, leaking, or with a compromised safety seal, please include photographs of the item and packaging if available. Do not use a product that appears damaged, contaminated, or improperly sealed.
Returning a product
We review requests individually and may approve a refund or replacement without requiring the product to be sent back, particularly for opened or damaged supplements. Do not send an opened, leaking, or damaged product unless we provide specific return instructions. This does not exclude opened products from our one-year guarantee.
Contact us before mailing a product back. We will explain whether a physical return is needed and provide the correct instructions and return destination for your order. Do not send a return to an Amazon fulfillment center, the sender address on the parcel, or an administrative address unless we specifically direct you to do so.
The use of Amazon fulfillment for shipping does not mean that a purchase from basic-greens.com must be returned through your Amazon customer account.
Return shipping costs: If BASIC GREENS requires a physical return for a request covered by our one-year guarantee, we will provide a prepaid return label or arrange the return at our expense. Contact us before paying for return postage; we do not ask you to arrange an unauthorized return.
Original shipping charges: If your item arrives damaged, defective, or incorrect, or we cannot deliver the order, we will refund the affected product and the shipping charges attributable to it. If the entire order is affected, this includes the full original shipping charge. For a satisfaction return or a change of mind, we refund the product purchase price; original shipping charges are not refundable, except where required by law. We do not charge a restocking fee.
These shipping-cost terms do not limit rights that applicable law provides to you.
Refunds and replacements
We will communicate the resolution of your request and any necessary next steps by email. Refunds are issued to the original payment method where supported. If that method cannot receive the refund, we will contact you to arrange an appropriate alternative. Your payment provider determines when the funds become visible in your account.
Replacement availability depends on current stock. If the requested replacement is unavailable, we will discuss the refund option with you. Please contact us if you have received refund confirmation but cannot locate the credit with your payment provider.
Cancellations and address changes
Email us as soon as possible if you need to cancel an order or change an address. Orders may enter fulfillment quickly, so a change or cancellation is not guaranteed after submission. If we cannot stop shipment, we will explain the next steps under this policy.
Your rights and contact
This guarantee is in addition to any rights or remedies that cannot be excluded under applicable law. Nothing in this policy removes those rights.
Contact: support@basic-greens.com
Website: https://basic-greens.com