Contact information

Store and brand: BASIC GREENS

Legal business name: Innerglow Naturals LLC

Business mailing address: 2600 S Douglas Road, Suite #1008, Coral Gables, FL 33134, United States

Customer support email: support@basic-greens.com

Website: https://basic-greens.com

Support page: https://basic-greens.com/pages/contact-us

Order and product questions

For assistance with an order, include your order number, the email address used at checkout, and a brief description of your question. For damaged or incorrect products, photographs of the item and packaging can help us investigate.

We respond to refund or replacement requests within one business day or less, in accordance with our published guarantee. Response time is separate from delivery, replacement, or payment-provider processing time.

Please do not email full payment card details or unnecessary medical information. For personalized advice about using a supplement, contact a qualified healthcare professional.

Shipping and returns

Amazon fulfillment services help ship our orders, but BASIC GREENS provides support for purchases made on basic-greens.com. Contact us before returning any product so we can provide the correct instructions. The business mailing address above is not a return destination unless we specifically confirm it for your order.